Company:

An established social media platform is looking for an Account Manager for their Chicago office.

Responsibilities:

Manage and grow post-sale client relationships with advertisers of all sizes
Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
Work with internal teams to guide inventory allocation
Monitor and analyze ad campaigns, and proactively take initiative to improve results
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
Share marketplace feedback and guide our advertising strategy
Support and work with sales team on pre-sale research and pitch
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Qualifications:

Experience in account management/client services roles in digital marketing – agency experience is a big plus
Experience managing branding advertisers with a deep understanding of their challenges
Ability to analyze data and identify insights to assess campaign performance
Proactive attitude with excellent project management, organizational, and analytical skills
Experience diagnosing and solving technical problems with product and engineering teams is a big plus
Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
Experience using Excel or Google Sheets
High attention to detail and very organized
Self-starter, fast learner who has critical thinking