Account Manager
- Chicago, IL
- |
- Job ID #8976
Company:
An established social media platform is looking for an Account Manager for their Chicago office.
Responsibilities:
- Manage and grow post-sale client relationships with advertisers of all sizes
- Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
- Work with internal teams to guide inventory allocation
- Monitor and analyze ad campaigns, and proactively take initiative to improve results
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Share marketplace feedback and guide our advertising strategy
- Support and work with sales team on pre-sale research and pitch
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
Qualifications:
- Experience in account management/client services roles in digital marketing – agency experience is a big plus
- Experience managing branding advertisers with a deep understanding of their challenges
- Ability to analyze data and identify insights to assess campaign performance
- Proactive attitude with excellent project management, organizational, and analytical skills
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
- Experience using Excel or Google Sheets
- High attention to detail and very organized
- Self-starter, fast learner who has critical thinking