Company:

An established social media platform is looking for an Account Manager for their Chicago office.

Responsibilities:

• Manage and grow post-sale client relationships with advertisers of all sizes
• Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
• Work with internal teams to guide inventory allocation
• Monitor and analyze ad campaigns, and proactively take initiative to improve results
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
• Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
• Share marketplace feedback and guide our advertising strategy
• Support and work with sales team on pre-sale research and pitch
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
  

Qualifications:

• Experience in account management/client services roles in digital marketing – agency experience is a big plus
• Experience managing branding advertisers with a deep understanding of their challenges
• Ability to analyze data and identify insights to assess campaign performance
• Proactive attitude with excellent project management, organizational, and analytical skills
• Experience diagnosing and solving technical problems with product and engineering teams is a big plus
• Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
• Experience using Excel or Google Sheets
• High attention to detail and very organized
• Self-starter, fast learner who has critical thinking