Client Services Manager

  • Chicago, IL
  • |
  • Job ID #8244

Summary:

A top media and marketing company is seeking a Client Services Manager who will be responsible for the conceiving, managing and executing online marketing initiatives and management of all advertising programs and associated revenue pre- and post-sale.

Responsibilities:

  • Respond to RFPs, develop media plans and presentations in line with strategic marketing goals
  • Execute and implement advertising campaigns to ensure accurate impression, performance and revenue delivery
  • Take a leadership role to coordinate efforts between other cross-functional teams as necessary
  • Work with Ad Operations to ensure clients ads are trafficked, monitored, and optimized
  • Maximize campaign performance and company revenue by preparing reports, analyzing data, preparing recommendations and initiating tactical optimizations to further increase success rate and renew/grow current business
  • Work closely with Advertising Operations and Advertising Sales on budget forecasting and revenue/pipeline monitoring
  • Update contract management system with campaign change orders and alert team of changes that will affect revenue
  • Reduce account attrition by ensuring program goals are met and exceeded

Qualifications:

  • Degree required; marketing or business degree preferred; additional digital marketing or sales experience may substitute for education on a year-for-year basis
  • Marketing, sales and/or account management experience; including digital advertising experience
  • Project management experience a plus
  • Possess excellent organizational, interpersonal, and influential written and verbal communication skills; ability to quickly form relationships usually by telephone or email
  • Ability to collaborate cross-functionally; ability to exercise judgment and flexibility in balancing program requirements, milestones, and keeping people and projects moving on schedule
  • High attention to detail
  • Strong analytical, quantitative and strategic problem solving
  • Excellent grammar, spelling and proofreading skills
  • Positive and confident disposition when responding to frequent deadlines for multiple customers (internal and external)
  • High degree of proficiency in MS Office products; Ability to use databases; Excellent working knowledge of Excel, Word, PowerPoint, Outlook and the Internet
  • Demonstrated ability to quickly build positive team relationships
  • Be able to think strategically and act tactically