Client Services Manager

  • New York, NY
  • |
  • Job ID #9679


An established, successful Digital Publisher is seeking a Client Services Manager, who will act as an internal sales support/strategy representative responsible for the conceiving, managing and executing online marketing initiatives and management of all advertising programs and associated revenue pre- and post-sale. This includes media plan creation, campaign implementation, optimization, reporting, program retention and renewal, and ensuring prompt and proper resolution of advertiser business issues. 


  • Respond to RFPs, develop media plans and presentations in line with strategic marketing goals
  • Execute and implement advertising campaigns to ensure accurate impression, performance, and revenue delivery
  • Take a leadership role to coordinate efforts between other cross-functional teams as necessary (implementation of new products and custom elements); position interfaces with Sales, Marketing, Engineering, Creative, HTML and Site Operations departments
  • Work with Ad Operations to ensure clients ads are trafficked, monitored, and optimized
  • Maximize campaign performance and company revenue by preparing reports, analyzing data (performance and delivery), preparing recommendations and initiating tactical optimizations (creative execution and strategy, placement evaluation, day-parting, frequency capping, etc.) to further increase success rate and renew/grow current business; work closely with Advertising Operations and Advertising Sales on budget forecasting and revenue/pipeline monitoring


  • 4-year degree required; marketing or business degree preferred
  • Media Planning experience an absolute requirement
  • Experience activating programs (custom builds/approvals with clients) 
  • Client-facing experience
  • Marketing and/or Account Management experience for a Digital Publisher
  • Possess excellent organizational, interpersonal, and influential written and verbal communication skills; ability to quickly form relationships usually by telephone or email
  • Ability to collaborate cross-functionally; ability to exercise judgment and flexibility in balancing program requirements, milestones, and keeping people and projects moving on schedule
  • High attention to detail
  • Strong analytical, quantitative and strategic problem solving; Excellent grammar, spelling and proofreading skills
  • A high degree of proficiency in MS Office products; Ability to use databases; Excellent working knowledge of Excel, Word, PowerPoint, Outlook and the Internet
  • Demonstrated ability to quickly build positive team relationships
  • Able to think strategically and act tactically; willing to roll up your sleeves and do what needs to be done
  • Project management experience a plus


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