Summary:

An established, successful Digital Publisher is seeking a Client Services Manager, who will act as an internal sales support/strategy representative responsible for the conceiving, managing and executing online marketing initiatives and management of all advertising programs and associated revenue pre- and post-sale. This includes media plan creation, campaign implementation, optimization, reporting, program retention and renewal, and ensuring prompt and proper resolution of advertiser business issues. 

Responsibilities:

• Respond to RFPs, develop media plans and presentations in line with strategic marketing goals
• Execute and implement advertising campaigns to ensure accurate impression, performance, and revenue delivery
• Take a leadership role to coordinate efforts between other cross-functional teams as necessary (implementation of new products and custom elements); position interfaces with Sales, Marketing, Engineering, Creative, HTML and Site Operations departments
• Work with Ad Operations to ensure clients ads are trafficked, monitored, and optimized
• Maximize campaign performance and company revenue by preparing reports, analyzing data (performance and delivery), preparing recommendations and initiating tactical optimizations (creative execution and strategy, placement evaluation, day-parting, frequency capping, etc.) to further increase success rate and renew/grow current business; work closely with Advertising Operations and Advertising Sales on budget forecasting and revenue/pipeline monitoring

Qualifications:

• 4-year degree required; marketing or business degree preferred
• Media Planning experience an absolute requirement
• Experience activating programs (custom builds/approvals with clients) 
• Client-facing experience
• Marketing and/or Account Management experience for a Digital Publisher
• Possess excellent organizational, interpersonal, and influential written and verbal communication skills; ability to quickly form relationships usually by telephone or email
• Ability to collaborate cross-functionally; ability to exercise judgment and flexibility in balancing program requirements, milestones, and keeping people and projects moving on schedule
• High attention to detail
• Strong analytical, quantitative and strategic problem solving; Excellent grammar, spelling and proofreading skills
• A high degree of proficiency in MS Office products; Ability to use databases; Excellent working knowledge of Excel, Word, PowerPoint, Outlook and the Internet
• Demonstrated ability to quickly build positive team relationships
• Able to think strategically and act tactically; willing to roll up your sleeves and do what needs to be done
• Project management experience a plus