Summary: 

A profitable, successful Business-to-business (B2B) multi-platform digital/integrated media property is looking for a Client Success Manager who will work with the media property’s sales team and their advertisers.  

Responsibilities:

• Responsible for proactively managing the day-to-day Agency and/or Client relationships of assigned accounts
• Utilize Salesforce throughout the entire sales cycle
• Proactively oversee assigned portfolio, identifying growth opportunities and up-sell potential within existing client base
• Understand and effectively communicate media property/website’s advertising value proposition as it relates to the growth of current and prospective client accounts
• Successfully manage customer expectations throughout the campaign lifecycle
• Develop and maintain strong, active relationships with clients at all levels
• Manage and/or participate in ongoing process improvement initiatives
• Special Projects as identified by management
• Other responsibilities may be required such as attending offsite meetings, conferences or industry events, etc. as necessary

Qualifications:

• Bachelor’s Degree or equivalent/higher level of education
• Excellent command of Microsoft Excel and PowerPoint
• Experience with Salesforce a plus 
• Direct experience working at either an advertising agency or publisher
• An understanding of print or online media 
• Experience with creative trafficking, campaign management, or ad serving
• Self-motivated, independent thinker and a team player, who will hit the ground running
• Proven ability to handle multiple assignments with tight deadlines, manage competing priorities, and consistently perform in a fast-paced environment
• Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
• Ability to interact and communicate effectively with all levels, including senior management 
• Organized with attention to detail, drive for excellence, and a positive “can-do” approach