Client Success Manager
- New York, NY
- |
- Job ID #9678
Summary:
A profitable, successful Business-to-business (B2B) multi-platform digital/integrated media property is looking for a Client Success Manager who will work with the media property’s sales team and their advertisers.
Responsibilities:
- Responsible for proactively managing the day-to-day Agency and/or Client relationships of assigned accounts
- Utilize Salesforce throughout the entire sales cycle
- Proactively oversee assigned portfolio, identifying growth opportunities and up-sell potential within existing client base
- Understand and effectively communicate media property/website’s advertising value proposition as it relates to the growth of current and prospective client accounts
- Successfully manage customer expectations throughout the campaign lifecycle
- Develop and maintain strong, active relationships with clients at all levels
- Manage and/or participate in ongoing process improvement initiatives
- Special Projects as identified by management
- Other responsibilities may be required such as attending offsite meetings, conferences or industry events, etc. as necessary
Qualifications:
- Bachelor’s Degree or equivalent/higher level of education
- Excellent command of Microsoft Excel and PowerPoint
- Experience with Salesforce a plus
- Direct experience working at either an advertising agency or publisher
- An understanding of print or online media
- Experience with creative trafficking, campaign management, or ad serving
- Self-motivated, independent thinker and a team player, who will hit the ground running
- Proven ability to handle multiple assignments with tight deadlines, manage competing priorities, and consistently perform in a fast-paced environment
- Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
- Ability to interact and communicate effectively with all levels, including senior management
- Organized with attention to detail, drive for excellence, and a positive “can-do” approach
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