Client Success Manager

  • New York, NY
  • |
  • Job ID #9678

Summary

A profitable, successful Business-to-business (B2B) multi-platform digital/integrated media property is looking for a Client Success Manager who will work with the media property’s sales team and their advertisers.  

Responsibilities:

  • Responsible for proactively managing the day-to-day Agency and/or Client relationships of assigned accounts
  • Utilize Salesforce throughout the entire sales cycle
  • Proactively oversee assigned portfolio, identifying growth opportunities and up-sell potential within existing client base
  • Understand and effectively communicate media property/website’s advertising value proposition as it relates to the growth of current and prospective client accounts
  • Successfully manage customer expectations throughout the campaign lifecycle
  • Develop and maintain strong, active relationships with clients at all levels
  • Manage and/or participate in ongoing process improvement initiatives
  • Special Projects as identified by management
  • Other responsibilities may be required such as attending offsite meetings, conferences or industry events, etc. as necessary

Qualifications:

  • Bachelor’s Degree or equivalent/higher level of education
  • Excellent command of Microsoft Excel and PowerPoint
  • Experience with Salesforce a plus 
  • Direct experience working at either an advertising agency or publisher
  • An understanding of print or online media 
  • Experience with creative trafficking, campaign management, or ad serving
  • Self-motivated, independent thinker and a team player, who will hit the ground running
  • Proven ability to handle multiple assignments with tight deadlines, manage competing priorities, and consistently perform in a fast-paced environment
  • Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
  • Ability to interact and communicate effectively with all levels, including senior management 
  • Organized with attention to detail, drive for excellence, and a positive “can-do” approach

 

Yes, please send me jobs notifications and Media Recruiting Group news.


[gravityform id=1 title=true description=false ajax=true]