Customer Success Manager

  • New York, NY
  • |
  • Job ID #8587

Summary:

A travel marketing company is seeking a Customer Success Manager to help establish close relationships with travel advertisers.

Responsibilities:

  • Act as the primary point-of-contact for clients and build relationships with heads of business, marketing departments and partners
  • Define clients’ business needs and identify areas of opportunity to increase account growth and drive revenue
  • Provide Facebook training to clients, deliver account management for our platform, analyze data and provide proactive recommendations
  • Partner closely data science, product and development teams internally to drive platform innovation and company growth
  • Coordinate closely with sales team to expand market presence
  • Support sales team on all active opportunities and trials
  • Join sales meetings as subject matter expert for Facebook

Qualifications:

  • Experience in the online advertising industry, with preferable experience in running & optimizing Facebook ads
  • Experience in Performance Advertising is a must
  • Understands Facebook ad models, targetings and campaign optimization
  • Ability to understand the client’s business goals, to anticipate future needs and help determine the ideal solution
  • Proven ability to manage multiple clients/projects at a time while paying strict attention to deliverables
  • Self-motivated who thrives in a fast-paced environment
  • Excellent written and oral communication skills
  • Proficiency in Excel and PowerPoint/Keynote
  • Bachelor’s degree preferably from a quantitative subject (preferably in engineering)