Senior Customer Success Manager

  • San Francisco, CA
  • |
  • Job ID #8588

Summary:

A travel marketing company is seeking a Senior Customer Success Manager to help establish close relationships with travel advertisers.

Responsibilities:

  • Act as the primary point-of-contact for clients and build relationships with heads of business, marketing departments, and partners
  • Define clients’ business needs and identify areas of opportunity to increase account growth and drive revenue
  • Coordinate with sales, ad operations, data science, product development and external clients to ensure campaigns are successfully launched and meet client’s goals
  • Provide campaign strategies and brainstorm new ideas and concepts to wow potential clients and grow current clients
  • Maintain a comprehensive knowledge of their accounts and analyze and interpret performance data to provide optimization recommendations and client facing reporting
  • Provide Facebook training to clients, deliver account management for our platform, analyze data and provide proactive recommendations
  • Provide high-quality service and drive the bar higher for client satisfaction
  • Partner closely with data science, product and development teams internally to drive platform innovation and company growth
  • Coordinate closely with sales team to expand market presence
  • Proactively drive idea generation and innovation to improve process, tools and efficiency
  • Support sales team on all active opportunities and trials
  • Join sales meetings as subject matter expert for Facebook

Qualifications:

  • Experience in the online advertising industry, with preferable experience in running & optimizing Facebook ads
  • Experience in Facebook marketing is a must
  • Understands Facebook ad models, targeting and campaign optimization
  • Ability to understand the clients’ business goals, to anticipate future needs and help determine the ideal solution
  • Proven ability to manage multiple clients/ projects at a time while paying strict attention to deliverables
  • Self-motivated who thrives in a fast-paced environment
  • Excellent written and oral communication skills
  • Proficiency in Excel and PowerPoint/Keynote
  • Bachelor’s degree preferably from a quantitative subject (preferably in engineering)